Relevant AOM Divisions/Interest Groups: OB, HR, DEI, MSR, CMS, MOC
This track invites scholarship that critically explores the human experience of work in service-intensive contexts, with particular attention to the psychological, relational, spiritual, ethical, and identity-based dimensions of organising. We welcome contributions that examine how HR architectures, leadership practices, and institutional arrangements shape employee wellbeing, dignity, and sustainable performance.
Illustrative Sub-Themes
- Workplace wellbeing, digital detox, and inclusive HR support systems in hospitality and tourism contexts
- Emotional labour, dignity of work, and meaningful employment, including identity work, aesthetic labour, invisible labour, and commodification of affect.
- Talent management, precarity, and emerging career forms, such as gig work, portfolio careers, boundaryless careers, and algorithmically managed labour.
- Psychological safety, inclusion, and belonging, with attention to diversity, equity, voice, and relational justice in service organisations.
- Spirituality, purpose, and ethics at work, including meaning-making, moral injury, values-based leadership, and ethical tensions in service work.
Indicative Research Questions
- How do hospitality and tourism organisations design HR systems that support psychological recovery, inclusion, and sustainable work intensities?
- How do high-contact service roles transform employee identity, wellbeing, and moral experience of work?
- What configurations of HR systems and people-management architectures support both organisational performance and human sustainability in emotionally-charged service contexts?
- How do power, inequality, and voice operate in shaping everyday work experiences and career trajectories?
- How do employees construct meaning, purpose, and ethical agency in emotionally and morally complex work environments?