Relevant AOM Divisions/Interest Groups: ONE, SIM, STR, OSCM, OMT, IM
This track invites theoretically grounded and empirically rigorous research that examines how environmental, social, and governance (ESG) logics are reshaping organisational strategy, structure, and accountability in service ecosystems. We encourage work that moves beyond symbolic compliance to explore the institutional, political, and operational dynamics of sustainability transitions.
Illustrative Sub-Themes
- Green hospitality practices, eco-certifications, sustainable hotel operations, and low-carbon tourism models.
- ESG strategy and governance, including board-level oversight, reporting regimes, materiality assessment, and stakeholder accountability.
- Smart technologies for wildlife conservation and sustainable tourism governance.
- Circular and regenerative business models, such as closed-loop service systems, reuse and repair infrastructures, and product–service systems.
- Institutional pressures and organisational legitimacy, including regulatory, normative, and cognitive forces shaping sustainability adoption.
- Greenwashing versus substantive organisational change, including decoupling, impression management, and credibility-building mechanisms.
Indicative Research Questions
- How are ESG logics reconfiguring strategic priorities, organisational structures, and resource allocation in service organisations?
- How are green transitions and sustainability mandates reshaping hospitality and tourism business models?
- How do organisations navigate tensions between profitability, social responsibility, and ecological limits?
- What institutional forces accelerate, enable, or constrain meaningful sustainability transitions across service industries?
How can substantive transformation be distinguished from symbolic sustainability practices?